General FAQs

London Caviar Company is a UK-based caviar retailer founded in 2021 by three passionate connoisseurs with a vision to transform the traditionally exclusive and costly world of caviar. Our mission is to make sustainably sourced, premium caviar, including Beluga, Oscietra and Baerii, accessible to everyone, without compromising on quality or environmental responsibility.

London Caviar Company is based in London, UK.

• Great value – we believe caviar shouldn’t be reserved for the few. Our mission is to democratise the luxury of caviar, making it accessible without sacrificing quality
• Premium quality – we source from the same farms that supply Michelin-starred restaurants and elite airlines worldwide
• Sustainably certified – Friend of the Sea certified (FOS-148/21) since 2021
• Trusted – 4-star rating on Trustpilot with 195+ reviews
• Fast, reliable delivery across the UK

You can order directly through our website at londoncaviar.co.uk. Simply browse our range, add your chosen products to your basket and check out securely.

For general enquiries, you can reach us at customerservice@londoncaviar.co.uk, call us on 07487 857218 or complete our contact form.

Yes, London Caviar has a London Caviar Club for frequent buyers. Members get access to exclusive offers, early product launches and seasonal selections. Email subscribers are also the first to hear about new arrivals, including rare batches of Royal Imperial that often sell out quickly. You can subscribe to our newsletter through our website.

No. You can check out as a guest on our website. However, creating an account makes it easier to track your orders and reorder your favourites.

Yes, we deliver to any address in the UK mainland. Northern Ireland and the Channel Islands are not covered by our standard service. Please contact us if you’re in one of these areas and we’ll do our best to help.

• Free on all caviar orders over £200
• £11.45 on caviar orders under £200
• £12 on all fragile glass orders (e.g. the LSA Handmade Caviar Set)

Please note that delivery charges and policies may be adjusted around Christmas and New Year to ensure prompt delivery during busy periods.

We aim to dispatch all orders within three full working days. Once dispatched, orders are delivered the following day before 1pm by Royal Mail. We recommend downloading the Royal Mail app to receive full live tracking of your order.

Orders must be placed by 2pm on Wednesday to qualify for pre-weekend delivery.

Yes, orders must be placed by 2pm on Wednesday to qualify for pre-weekend delivery.

Caviar is temperature-sensitive, so every order is packed in a specially designed box with an ice pack to ensure it arrives in perfect condition.

Yes, someone must be present at the delivery address to receive the parcel. Delivery is between 9am–5pm, or before 12pm for pre-1pm services. We’re unable to accept responsibility for the condition of parcels returned to a courier depot because no one was available to receive them.

While we always strive to find a solution to any delivery issue, please note that London Caviar cannot accept responsibility for third-party courier delays. If your order doesn’t arrive on time, get in touch with us at customerservice@londoncaviar.co.uk and we’ll do everything we can to help.

Please inspect your order thoroughly upon arrival. If you discover any defects, damage or an error with your shipment, contact us immediately at customerservice@londoncaviar.co.uk. The sooner you let us know, the faster we can assess the issue and put it right.

Caviar is a perishable food product and falls under the category of non-returnable items. If you have a question about whether your specific item is eligible for a return, please reach out to us at customerservice@londoncaviar.co.uk and we’ll be happy to advise.

If your order arrives damaged, incorrect or with any other issue, please contact us immediately at customerservice@londoncaviar.co.uk. We’ll assess the situation and take the necessary steps to make it right.

Refunds are processed as quickly as possible once your case is reviewed. Depending on your bank or payment provider, funds typically appear within 3–5 business days.

Use one of the following contact methods and we will endeavour to reply as quickly as possible:

• Contact form: londoncaviar.co.uk/pages/contact
• Customer service form: londoncaviar.co.uk/pages/customer-service
• General enquiries: customerservice@londoncaviar.co.uk
• Phone: 07487 857218
• Website: londoncaviar.co.uk

Yes, we offer a wide range of caviar, gift sets and accessories. The best place to start is our Caviar FAQs page, which covers our varieties, sourcing, serving and storage in detail. Alternatively, you can browse our product pages directly:

Caviar

• Baerii Caviar
• Oscietra Caviar
• Royal Imperial Caviar
• Beluga Caviar

Tasting selections

• Caviar Tasting Selection (trio)
• Caviar Tasting Selection with Beluga (quartet)
• Browse all tasting selections

Gift sets

• Caviar Gift Set with Beluga
• Caviar Gift Set with Oscietra
• LSA Handmade Caviar Set
• Browse all gift sets

Accessories

• Caviar Tin Opener
• Mother of Pearl Spoon

Gift cards

• London Caviar Company Gift Card – available from £10 to £1,000